What types of businesses have you advised?

A wide variety in terms of size and sector. Situations vary from professional dog walkers who’ve lost dogs to false claims about product faults to serious accidents in the workplace, and pretty much everything in between.

How do I know the advice you provide is good?

As well as having amassed years of experience dealing with hundreds of different situations, all members of our team have CIPR accredited qualifications in crisis communications and attend regular refresher courses to ensure we are up-to-date with the latest developments. The CIPR is our trade body and is your assurance of our professionalism.

Who will I deal with?

You will be assigned a dedicated account manager from our team of experts who will be your point of contact throughout the crisis.

What are your terms and conditions?

  1. We do NOT charge for taking your initial enquiry and discussing your issue.
  2. Following this initial conversation, we will estimate how many hours it will take us to handle your situation and our fees.
  3. We charge £250 for the first hour and £200 per hour thereafter for crisis management.
  4. Payment for the first hour (£250) is required in advance. Once this has been received, we will then go into action immediately on your behalf.
  5. An invoice for the remaining hours will be sent to you upon completion of the project and will be payable within 14 days.
  6. If your situation requires work beyond the scope of crisis management, we will discuss and agree on our fees with you separately. Please note: Although we will do everything in our power to help minimise reputational damage to you and your company, we cannot guarantee our results.

What if I have to contact you lots of times?

That’s fine but if your business tends to attract regular criticism, then you might want to consider taking a subscription to Reputation Matters. It will save you money and provide lots of additional benefits. If that's of interest to you, leave us a message, or call us on 07881 772960.

Can I contact you out of office hours?

Yes. Please contact us on 07881 772960, or fill in our contact form.

Do you operate across the UK?

Yes, Reputation Matters operates nationwide from our offices in Altrincham.

One of my co-directors was found guilty of drink driving.  I was concerned that if it got out, we’d suffer from negative press and loss of business.  As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.

My business was facing a torrent of unfair criticism on Facebook.  It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed.  Thank you from the bottom of my heart.

I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.

Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.