If an unhappy customer starts criticising me on social media, what should I do?

There are tried and tested ways to react to online criticism. We are on-hand to deal with the situation on your behalf and minimise the damage to your reputation.

My business keeps receiving negative reviews, what should I do?

As above, there are proven ways to handle this. We start by establishing if the complaints are genuine or the work of malicious competitors. Then we advise accordingly.

How do I get customers to write reviews?

Ask them! Make it easy for them by sharing a link so they don’t have to find one for themselves.

Should I respond to positive reviews?

Yes, it shows you care about your brand and your reviewers will appreciate it.

Will Google remove an unfair review?

If this is a review appearing alongside your Google Business listing which usually appears at the top or right side of the search results, then yes. You will need to log into your Google My Business account to flag this.

Visit our online reviews management page for more information on how we may be able to assist you.

Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.

One of my co-directors was found guilty of drink driving.  I was concerned that if it got out, we’d suffer from negative press and loss of business.  As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.

My business was facing a torrent of unfair criticism on Facebook.  It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed.  Thank you from the bottom of my heart.

I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.