We are here to help and support you when you don’t know what to do.

Perhaps you’ve tried to deal with a situation yourself but it hasn’t worked or you might even have made things worse.

Tackling negative publicity – whether in the press, social media or review sites - requires a very specific set of skills.

Get it wrong and the knock-on effects can be devastating – financially, reputationally and emotionally.

We can help.


Every situation is different but these are the sorts of things we will support you with during your crisis:

  • Immediate access and advice from our experts,
    7 days a week
  • Historic and real-time press and social media monitoring
  • Liaising with journalists on your behalf or supporting your company spokesperson
  • Preparation, drafting and distribution of press statements
  • Drafting communications for staff, clients, customers and suppliers
  • Contacting social media and review sites on your behalf



  1. Call us on 07881 772960 or email us.
  2. We’ll listen to your issue and ask a few questions to ensure we have a full picture.
  3. Using our 25+ years’ experience, we’ll tell you how many hours it will take us to handle your situation and what our fee will be.
  4. Once you approve this and make payment, we’ll go into action immediately – taking all the hassle and worry away from you.


If your business tends to attract regular criticism on social media or in the press, a retainer to Reputation Matters will save you money and provide lots of additional benefits.

It’ll also give you peace of mind as you’ll have someone on-hand 24/7 to give you advice, practical help and moral support whenever you need it.

Whichever option you choose, remember ...
we are ready to help you NOW.

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I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.

One of my co-directors was found guilty of drink driving.  I was concerned that if it got out, we’d suffer from negative press and loss of business.  As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.

Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.

My business was facing a torrent of unfair criticism on Facebook.  It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed.  Thank you from the bottom of my heart.