We are here to help and support you when you don’t know what to do.
Perhaps you’ve tried to deal with a situation yourself but it hasn’t worked or you might even have made things worse.
Tackling negative publicity – whether in the press, social media or review sites - requires a very specific set of skills.
Get it wrong and the knock-on effects can be devastating – financially, reputationally and emotionally.
We can help.
Every situation is different but these are the sorts of things we will support you with during your crisis:
If your business tends to attract regular criticism on social media or in the press, a retainer to Reputation Matters will save you money and provide lots of additional benefits.
It’ll also give you peace of mind as you’ll have someone on-hand 24/7 to give you advice, practical help and moral support whenever you need it.
One of my co-directors was found guilty of drink driving. I was concerned that if it got out, we’d suffer from negative press and loss of business. As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.
I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.
Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.
My business was facing a torrent of unfair criticism on Facebook. It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed. Thank you from the bottom of my heart.