As a business, you should have comprehensive systems in place for dealing with any and all health and safety issues in the workplace and all the necessary reporting systems to support them.
Health and safety issues can range in scale and severity from unsafe storage or wiring which could cause a trip or a fall, right up to the most severe cases. Such issues can affect the security of staff and the general public putting people, their surroundings and the environment in serious danger with the potential to cause serious injury or even death.
It’s no surprise that the media is always interested in larger-scale health and safety issues. However, it is important to make sure you have measures in place to deal with the less serious situations, as these are the ones that often get posted by the public or even employees on social media.
No matter the perceived size or nature of the incident, you will need to have an effective communications strategy at the ready for every eventuality to minimise the negative publicity that is likely to follow.
We can help you communicate quickly and thoughtfully with your various audiences, including your workforce, suppliers, stockists, customers and, of course, the press and media.
One of my co-directors was found guilty of drink driving. I was concerned that if it got out, we’d suffer from negative press and loss of business. As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.
Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.
My business was facing a torrent of unfair criticism on Facebook. It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed. Thank you from the bottom of my heart.
I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.