Who we help

Expert crisis support for UK SMEs

Reputation Matters specialises in protecting small and medium-sized enterprises across the UK.

Every sector faces unique challenges

No matter your industry, a crisis can strike at any time. We’ve successfully supported businesses across diverse sectors, understanding that each faces its own reputational risks:

Hospitality & restaurants

Food safety scares, hygiene ratings, customer complaints, staff issues, negative reviews.

Manufacturing & production

Product recalls, workplace accidents, supply chain failures, and quality control issues.

Retail & e-commerce

Data breaches, customer service failures, delivery problems, and stock issues.

Professional services

Client complaints, regulatory investigations, partnership disputes, professional negligence claims.

Charities & not-for-profit organisations

Fundraising controversies, governance issues, safeguarding concerns, and financial irregularities.

Healthcare & care homes

Care quality concerns, CQC inspections, patient complaints, and staffing issues.

Education & training

Safeguarding issues, Ofsted inspections, parent complaints, and staff misconduct.

Property & construction

Planning disputes, health and safety incidents, environmental concerns, and community complaints.

The common thread

Whilst every sector is different, the impact of a crisis is universal:

Lost customers and cancelled contracts
Damaged staff morale and recruitment challenges
Negative online presence affecting future business
Time and resources are diverted from growth
Personal stress and sleepless nights

Why SMEs need specialist support

Unlike large corporations with in-house PR and marketing communications teams, SMEs face unique challenges during a crisis:

Limited resources to manage communications alongside business operations
No existing crisis protocols or communications procedures
Personal reputations are often tied directly to business reputation
Local impact where community perception directly affects trade
Digital vulnerability with reduced capacity to manage online reputation

Affordable reputation protection that works

We’ve designed our services specifically with SME budgets in mind. No corporate jargon. No unnecessary complexity. Just practical, effective crisis communications support when you need it most.

Whether you’re a long-established manufacturer, a fast-growing tech start-up, a high-profile construction company or any other type of business, we’re here to protect what you’ve worked so hard to build.

Explore our affordable plans

Case Studies

Bed manufacturer being sued for damages & compensation

Commercial property used for sexual activities

Dog walker faces abuse after dog escapes

Outdoor pursuits company faces public criticism

Whether you’re a family-run restaurant, a growing tech startup, or an established manufacturer, we’re here to protect what you’ve worked so hard to build.

Testimonials

Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.

I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink.

My business was facing a torrent of unfair criticism on Facebook. It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed. Thank you from the bottom of my heart.

One of my co-directors was found guilty of drink driving. I was concerned that if it got out, we’d suffer from negative press and loss of business. As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.