About Our Service FAQs

A wide variety in terms of size and sector. Situations vary from professional dog walkers who’ve lost dogs to false claims about product faults to serious accidents in the workplace, and pretty much everything in between.

As well as having amassed years of experience dealing with hundreds of different situations, all members of our team have CIPR accredited qualifications in crisis communications and attend regular refresher courses to ensure we are up-to-date with the latest developments. The CIPR is our trade body and is your assurance of our professionalism.

You will be assigned a dedicated account manager from our team of experts who will be your point of contact throughout the crisis.

1. If you opt to pay for a 12 month subscription, you will be invoiced for the full period and receive one month’s extra support at no extra cost.
2. Support will only begin once payment is received.
3. If you opt for the rolling subscription package, you can cancel at any time provided you give one month’s notice.
4. We will record any time you use each month and let you know when you have reached your monthly allocation.
5. Should you require support beyond your monthly allocation, we will provide an estimate for the time required and invoice you at a discounted hourly rate.
6. If you require work beyond the scope of crisis management, we will discuss and agree our fees with you separately.
7. Although we will do everything in our power to help minimise reputational damage to you and your company, we cannot guarantee our results.
8. More detailed Terms and Conditions can be found here.

Yes. Please contact us on 07881 772960, or fill in our contact form.

Yes, Reputation Matters operates nationwide.